The name change of a newly married employee requires the change in 4 different systems. Not remembered: That employee has different names in different systems.
At the same time, an employee’s telephone breaks down. He cannot reach anyone in support. Due to the complexity, errors can quickly occur in the setup.
The effort to eliminate both errors is twice as high as originally assumed. The idea of having less trained personnel provide support fails miserably. Now there are even more errors in the configuration.
SMOOTH OPERATION THROUGH INTELLIGENT COMBINATION
A company’s UC admin spends most of his time on daily tasks and support.
Often in the most diverse and complicated systems. His knowledge is huge.
The company tries to find support for him: Unfortunately, without success!
SPECIFICATION: REPLACE COMPLEX FUNCTIONS WITH
SIMPLE INTERFACES AND INPUT MASKS
Complex functionalities can be replaced by simple interfaces and input masks
When the name is changed, all assigned descriptions of the telephones, soft clients, etc. are adapted.
Replacing damaged phones by entering a new MAC address, TIM takes over all assignments and settings of the old phone.
Simplified rollout, a working student selects MAC address and user, TIM automatically creates end user, device profile, jabber, selects next free number from number range and notifies IT service to deploy hardware
PIN / password reset including sending of the new access data