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Use Cases EN

MANAGER SOLUTION

THE CUSTOMER GOES FOR THE EMPLOYEE

  • Consultant presses a button on the phone
  • Alternatively he presses the ACTIGY® button under the table.
  • The TIM server uses predefined information
  • One or more desired actions are executed

 

EXAMPLE

  • Emergency call to the internal security service (no intercom)
  • Silent Alarm – Evacuation
  • Deactivating the telephone line
  • Automatic call to the branch management
  • Microphone activation – Listening function
  • Closing the Exits and Entrances

A CONVERSATION WITH A CUSTOMER ESCALATES. THE EMPLOYEE IS ATTACKED.

SITUATION

During a customer consultation at an insurance branch, the customer is informed
that the costs for his insured event will not be covered. His existence is at stake.
He begins to attack the consultant.


SPECIFICATION: SAFETY OF THE PERSONNEL & INITIATE DESIRED ACTIONS

SOLUTION: TIM8 or ACTIGY

ADMIN SOLUTION

THE CONSULTANT TRIGGERS AN ACTION.

  • TIM Server executes the preconfigured actions

 

EXAMPLE

  • Multicast to freely configurable additional telephones and deactivation of the loudspeaker
  • Sending emails with location information (office no.)
  • Triggering of further alerting servers (3rd party) via REST
  • Sending Jabber Notifications
  • Sending messages on hardphones with beep (configurable)
  • Influencing Call Routing via ECCP

MANAGER SOLUTION

THE NEW EMPLOYEE STARTS ON 09/01.

  • HR creates employees in the DB (Active Directory)
  • TIM8 extracts data from AD and independently provisions the user
  • Employees start with fully functional UC infrastructure

 

POSSIBLE SOURCES OF ERROR

  • Input & transfer of master data
  • Procurement of hardware & licenses
  • Installation of hardware & software
  • Lack of support resources
  • cost center assignment
  • Transmission of access data

EFFECTIVELY AUTOMATE MANUAL ACTIVITIES.

SITUATION

A new employee starts working for a company on 09/01.


SPECIFICATION: A FULLY FUNCTIONAL WORKPLACE BY THE FIRST WORKING DAY

SOLUTION: TIM8

ADMIN SOLUTION

TIM8 AUTO PROVISIONING ENABLES THE CONNECTION OF ALL UC RELEVANT SYSTEMS.

  • Administrator can create different templates for different user classes

 

TIM8 AUTO PROVISIONING

  • The TIM server retrieves the user data from the AD
  • TIM orders a hardphone based on the user class, provisions at CUCM – Jabber / Hardphone, any additional services
  • TIM sends an e-mail to ITSM and all client- and department-relevant data and information to the billing system.
  • TIM writes the assigned phone number and further information back into the AD.

MANAGER SOLUTION

RESPONSE TIMES AND DOWNTIMES ARE INCREASING

  • The name change of a newly married employee requires the change in 4 different systems. Not remembered: That employee has different names in different systems.
  • At the same time, an employee’s telephone breaks down. He cannot reach anyone in support. Due to the complexity, errors can quickly occur in the setup.
  • The effort to eliminate both errors is twice as high as originally assumed. The idea of having less trained personnel provide support fails miserably. Now there are even more errors in the configuration.

SMOOTH OPERATION THROUGH INTELLIGENT COMBINATION

SITUATION

A company’s UC admin spends most of his time on daily tasks and support.
Often in the most diverse and complicated systems. His knowledge is huge.
The company tries to find support for him: Unfortunately, without success!


SPECIFICATION: REPLACE COMPLEX FUNCTIONS WITH
SIMPLE INTERFACES AND INPUT MASKS

SOLUTION: TIM8

ADMIN SOLUTION

SIMPLIFICATION OF USER INTERFACES

  • Complex functionalities can be replaced by simple interfaces and input masks

 

EXAMPLE

  • When the name is changed, all assigned descriptions of the telephones, soft clients, etc. are adapted.
  • Replacing damaged phones by entering a new MAC address, TIM takes over all assignments and settings of the old phone.
  • Simplified rollout, a working student selects MAC address and user, TIM automatically creates end user, device profile, jabber, selects next free number from number range and notifies IT service to deploy hardware
  • PIN / password reset including sending of the new access data
  • All Helpdesk functions are freely configurable

Would you like to learn more about Use Cases and tailor TIM to your specific needs?

Just get in touch with us.